We want every customer to LOVE their purchase. If you are not completely satisfied with your purchase, please reach out and follow the instructions below.
To complete your return, we require a receipt or proof of purchase with the order number. Return requests are to be made first by sending an email to email@example.com. We will send you a return request form to fill out and provide you with shipping instructions.
ELIGIBILITY: We offer returns within 14 DAYS of original purchase date. Refunds and exchanges are not accepted on items that are FINAL SALE.
Please note: Will's Vegan Shoes purchases are eligible for 365 day returns.
Unfortunately, original shipping and handling fees are non-refundable. Please check the size guidelines and product information carefully.
FREE RETURNS: We are proud to offer free returns when you pay using PAYPAL at your purchase checkout. For more information and eligibility requirements please click here
EXEMPTIONS: Several types of goods are exempt from being returned. Certain items such as gift cards, intimate or sanitary goods, perfumes, lipsticks, health items are not accepted as returnable items. Such items will be marked FINAL SALE.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING FUNDS
If you haven’t received a refund yet, it may take up to 3-7 business days before your refund is officially posted to your credit card statement or bank. Contact your bank or credit card provider first to check the status.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or email@example.com and we will sort the issue out asap.
We only replace certain items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.